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Ann251
Investigator
Investigator

3 iPhones linked to 1 Apple ID. Child decided to make her own Apple ID now none of the phones work and the adult phone doesn’t even recognise passwords any help appreciated 

4 REPLIES 4
Chris_B
Grand Master
Grand Master

@Ann251   You need to get the new password that the child created.   

We did and it won’t accept it 

Christopher_G
EE Community Support Team

Hi @Ann251

 

It may be worth speaking to Apple directly, or posting on the Apple community forums.

 

They should be able to get to the bottom of what's happened and help you fix it.


Chris

@Ann251  And did you try it with the new Apple ID email address and that the child used and that new password?