Apple Credit

[KPrewett]

I've been given several apple credits after a requested refunds as my son spent lots of money on my phone whilst I wasn't aware ! 
These were refunded in September but I don't see them anywhere ? Can anyone advise ? 

[Katie_B]

Hello @KPrewett. 

Thanks for coming to the community. 

Did these credits come from Apple direct or EE?

If you have received a credit from EE this would be deducted from the bill produced after the credit was applied to the account. 

Katie 🙂

[KPrewett]

Hi Katie

They came direct from Apple

Sent from my iPhone

[Katie_B]

Hi @KPrewett. 

We are unable to track refunds from Apple. 

I would recommend getting back in touch if you wish to chase this further. 

Katie 🙂

[KPrewett]

Hi Katie 

would that be in touch with EE or Apple ? 

[Katie_B]

Hi @KPrewett. 

That would be Apple. 

Katie 🙂