My elderly and very vulnerable father has a Nokia C1-01 pay-as-you-go phone. He has used it very happily for many years. Unfortunately, being very medically vulnerable, he was forced to shield throughout most of Covid-19 pandemic. As a result he had no use for his mobile phone and it sat in a drawer for nearly two years. We now discover that EE has withdrawn his number and the £15 credit on the phone has 'gone'. A trip to our nearest EE store to resolve the issue was nothing short of useless.
I have tried to unlock the phone using the IMEI number. However, after entering the IMEI, the site confirms the phone model but displays a yellow circle with an !. The site will not proceed to unlock but does not say why.
Any advice would be gratefully received as my father cannot cope with a change of phone!
