My Partners phone did this this morning and she was told she going to lose all her data inc. the many photos and videos of our baby girl, she asked in store for help backing the data up but they said they couldn't as the screen is black and they can't access the data, she actually cried in the store, all it needs is a screen replacement or even the cable reseating, they could access the data then before doing a reset.
Your T&Cs state
"We have the facilities to help you do this, but we will not be responsible for any information
that you lose as part of that back up process."
With regards to data back ups, this means saving these photos must be possible as you have the means to access the data once the screen is replaced.
