11-05-2022 08:43 PM
Hi,
I no longer use my PAYG Sim but need to access it to retrieve a code - given that this has been a fair amount of time I have forgotten the code and only have 1 attempt to unlock remaining. Unfortunately I didn't register the number on My EE and so Im not sure if it's still possible to get a PUK code?
11-05-2022 08:53 PM - edited 11-05-2022 09:02 PM
@SarahW4 : You sure that the SIM is locked & it's not that it's been deactivated due to lengthy inactivity. The latter is more likely if it's been over 9 months since you last used it.
11-05-2022 09:10 PM
Thanks for your reply! Its been about 6 months since it was last used, maybe slightly less. Im attempting to put the sim into a new device (Ive relocated and so have a new sim replacing my old one in the iphone) and so when placed in this device it asks me for a sim code which I simply dont have.
11-05-2022 09:40 PM
Can't you now register that SIM to MyEE in order to obtain its PUK?
11-05-2022 09:42 PM
Ive tried but it's sent a code via sms to verify which I cant access without the sim.
12-05-2022 07:54 AM
Hi @SarahW4
Thanks for coming here 🙂
If you get in touch with our customer care team by calling 0800 079 8586 they will be able to help you with the PUK code 🙂
Thanks.
Leanne.