Phone repair

[BigB111]

An update has been posted on repair tracking.

The device needs to be exchanged and the swap device has been requested

What does this mean...

[Chris_B]

@BigB111  The device that has been sent into repair is going to be exchange for a different device.  It’s probably beyond economical repair or can not be repaired so you’ll get back a different device that’s the same model of the same specs. 

[BigB111]

Thanks for the reply. Do you know how long it would typically take for a replacement device. Also do they have to tell me if the replacement device is a refurbished one.

[Leanne_T]

Hi there @BigB111

Thanks for coming to the community. 

The repair centre should be in touch to go through everything with you. 

If you would like an update please give us a call on 150, and the team will get this looked into for you. 

Leanne 🙂

[BrendonH]

No they don't have to tell you as they would have in the T&Cs already.

It will be a refurbished device unless you purchased very recently.

[12111968]

Hi my A52 has just suddenly become unresponsive on the touch screen and I can't unlock the phone or get into it.  Can you please let me know what the process is for sending it into repair.

[James_B]

Hi @12111968,

Welcome to the EE Community. 🙂

Please see Book a phone repair for everything you need to know.

Hope this helps.

James