Phone keeps cutting out

[Louisegunning39]

My Samsung A53 keeps cutting out on me for no reason does anyone else having any issues x

[Katie_B]

Good morning @Louisegunning39. 

Welcome to the community. 

Has this just occurred? if not, when did this start?

Does this happen in multiple locations?

Katie

[Louisegunning39]

This has been happening for the past few months, I haven't dropped it either, I could be in the middle of doing an Email or.paying something through my bank app, and it just cuts out on me. 

[Katie_B]

Thanks for getting back to me @Louisegunning39. 

Does this happen in more than one location?

Katie

[Louisegunning39]

Yes this has happened at home , while I am in the town at my work, it's a nightmare it's not an old phone aswell. 

[Katie_B]

Is your handset running on the latest software @Louisegunning39?

You can check this in your phones settings.

Katie 🙂

[Louisegunning39]

Yes all software is up to date, all the updates that show up is always uploaded that day. I payed of my other phone contract early cause it didn't have Google play and couldn't get the apps I required. And now I am having problems with the phone. 

[Katie_B]

Thanks for getting back to us @Louisegunning39. 

I would recommend giving us a call and speaking with our technical care team who can complete a full diagnostics.

Katie