Insurance Swap - Data Transfer

dickintexas
Investigator
Investigator

‎28-11-2022 10:19 AM

Hello all

My phone (Samsung S20) is being swapped on the EE insurance. Apparently they pick the broken phone up and the same time. 

How do I transfer the data - presumably the DPD guy wont want to wait?!?

Cheers

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎28-11-2022 10:33 AM

Hi @dickintexas 

Can you backup your device on Google and wipe your device? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
dickintexas
Investigator
Investigator
In response to Northerner

‎28-11-2022 12:59 PM

Thanks, I think I can - does that save all the settings etc. (not just pictures etc.)?

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Schockwave
EE Community Star
EE Community Star
In response to dickintexas

‎28-11-2022 01:17 PM

@dickintexas , should do, yes, if you use the back-up when install from the back-up, all your settings etc should be there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
dickintexas
Investigator
Investigator

‎28-11-2022 01:54 PM

Awesome, thanks for the help both 

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