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Huawei p30 unlocking

davidbentley
Explorer

‎08-09-2022 04:35 PM

Hi can anyone help , finished my contract 6months ago now would like to pass phone onto grandson for school  , need to unlock it from EE. So he can have a pay as you go with parents ,  can't get any help from EE shop , or helpline , followed what instructions l could on site. Ie  *#06#  put first IMEI in and it said they would send me a code number , "never came " repeated and repeated ,tried calling again. , "Dead end"  really disgusted with response , and the fact they basically force people to ask for help from others who have struggled to  ,  hence can anyone help me. ? For me personally  my two phones on contract plus Internet supply will not be EE next year. 

 

 

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-09-2022 05:09 PM

@davidbentley  How long have you been waiting for the code ?  It can take up to 10 days.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
davidbentley
Explorer
In response to Chris_B

‎08-09-2022 06:16 PM

Thanks got the code on my phone , but then nowhere to apply it. , Just understood it to say I'd to insert a non EE sim card into the phone first. "haven't got one , not even sure how to put one in " 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to davidbentley

‎08-09-2022 06:53 PM

Hi @davidbentley,

When your Grandson inserts his SIM card, he'll see an on screen message requesting the unlock code you received.

Hope this helps.

James

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