I am beyond frustrating and banging my head against a brick wall, not Covid-19 pandemic but this will definitely send me to a mental hospital. I have been to the EE store to get a replacement SIM, contacting UK police almost every day and calling Apple 10 times.
My phone was stolen on Feb 6th 2022 from Stratford centre, London and I requested my network provider EE to block the phone. The SIM was blocked when I went to get a replacement but they refused to blacklist my phone with an IMEI number. Despite repeated requests, EE is refusing because I purchased the phone directly from Apple - they say it's Apple that has to do this. But Apple insists they do not have these capabilities, even today I was on the phone with apple for 1 hour and also Police said they cannot do it and the ONLY way is that my network provider can do this even research on the internet suggests the same thing.
Interestingly the Police can not blacklist it, Apple cannot blacklist it and every day they suggest I contact EE to blacklist it, whereas, EE says they can not do it. Police said they get to hear this problem all the time from network providers, with EE being the worst! Although they say they are the best in the UK. And that I will just have to keep asking them until someone does it for me.
If it is about money and the contract I have with EE, I currently have 2 Connections paying almost £500 a year.
Does anyone know how I can make EE blacklist my IMEI number? I have run out of options. I might go into an Apple shop (where they are always so helpful) and ask them to get on the phone to EE with me and force them to understand that only they have the capability to block the IMEI.....
Nothing will make me happier at this point than to leave EE, but sadly I am using EE for a long time and the stolen phone has all records with EE down.
Pleaseeee I need help, someone help me, please.
