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Black screen A52

Liam156
Visitor

‎31-12-2022 10:29 AM

Hi my screen is totally black and won't come on then out will for a simple watsap then goes black again EE keep sending messages to restart phone but still goes black 0kease can anybody advise as quite desperate thankyou 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎31-12-2022 10:41 AM

Hi @Liam156 

Have you tried changing the screen timeout setting? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎31-12-2022 10:52 AM

What do you mean by "keep sending messages to restart phone"? Are you saying that new message notifications cause the screen to come on?

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎31-12-2022 10:59 AM

When the screen goes black, do you see a Samsung logo? I.E, is it restarting?

0 Helpful