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Phone not delivered

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then ...

Isab by • Explorer
  • 19 Views
  • 3 replies
  • 0 Helpful

Excellent Customer Service Recognition

I’ve seen similar requests on the forums but EE still hasn’t provided its customers with a method of recognising excellent levels of customer service, therefore please would a moderator send me a private message to which I can reply in order to do th...

RC360 by • Explorer
  • 127 Views
  • 4 replies
  • 0 Helpful

Re: Smart hub and bridge mode

Hi,I've been an EE customer for many years and used my own router to connect over the DSL side (An Asus on which I use VPN host and client). The broadband speeds have always been very low (FTTC and about 34Mbits DL/9.5UL.)I've been trying to get them...

andyman by • Established Contributor
  • 85 Views
  • 11 replies
  • 1 Helpful

Open reach cancelling orders

Horrendous experience with EE. 3 orders placed for a broad band router each time Iv been told by EE it would be sorted and open reach cancels it because they don’t recognise my post code even though they sent a router here weeks ago. EE no help they ...

Terrible service from EE IT support

Two weeks of shocking IT support on a business likephone stolen and report to EE over Bank Holiday. Due to BH EE told me to replace sim in store. Several hours in store sim wouldn’t activate to number, IT on phone in store agreed to send sim out in p...

Fraud

Beware of fraudulent upgrades with EEOn 27/10/23 I called EE to cancel a contract for my phone ending 4373 from my number ending 5707 (both EE lines). At 19:46 on the same date a call was placed to EE from a different number cancelling this request a...

Struggling this month

Am wondering if I can change billing date with my outstanding balance due to the 25th of this month as I am a single mother and can’t have no phone to contact people? And then change my actual billing date to the 30th of each month 

Chloe235 by • Explorer
  • 14 Views
  • 1 replies
  • 0 Helpful
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