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Online / EE App Upgrade button does not work

Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...

ivc8375 by • Explorer
  • 3053 Views
  • 39 replies
  • 19 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

5G EE mobile WiFi losing power

As per subject, I have a 5g mobile WiFi router for use when at our static caravan. It generally works fine, however on occasion it will start to lose charge in the evening, even when plugged in to power. Have had several instances of waking up in the...

Hilaryw by • Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

Change credit card

HiI no longer have access to the credit card used for paying my monthly top up.I'm trying to set up a new card and it all goes fine until I get to the credit card authentication where I get an error message saying "The content is blocked. Contact sit...

Order

how long does it take to get to my address [Edited: Removed order number from the title]

Authentification Problem

My Android phone suddenly refuses to connect with our home wi-fi, citing an "Authentification problem" - any advice on haw to overcome this, please?(I have tried 'Forget ' wi-fi network, also flicked Aeroplane mode on/off and done fone re-starts - no...

mmatthej1 by • Investigator
  • 113 Views
  • 13 replies
  • 1 Helpful

Gpu

Good morning, afternoon. I would like to ask you to explain the benefits of Game Pass Ultimate. Because it is an additional benefit to the contract. By the 100th birthday I was getting a new phone and the contract included an extra GPU option and the...

Adrian3 by • Investigator
  • 7 Views
  • 0 replies
  • 0 Helpful

How not to lose number

Hi, i received the following text from -ee- week ago:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the ...

alla_lb by • Investigator
  • 13 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming abroad need basic help

I am a 77 year old and am really confused with what to do with regards to roaming.Going to Greece in the 28th of May returning on the 11th June. My monthly mobile phone plan ends each month on the 26th of the month two days before I go to Greece.I un...

Roanblue by • Explorer
  • 121 Views
  • 5 replies
  • 3 Helpful
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