Can’t change/upgrade a pack

milevalexandru · ‎10-03-2022

I have tried for a week already to change/ upgrade from 10£ pack to 15£ pack. When i’m trying to pay, it shows me an error: “Something went wrong and we can’t complete your request right now. Please try again later.”

What i can do to fix this and change my pack?

XRaySpeX · ‎11-03-2022

@milevalexandru : Have you stopped your current pack by texting STOP PACK to 150?

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

milevalexandru · ‎11-03-2022

No, i didn’t stopped the pack subscription by text message. I tried to upgrade the 15£ pack when pack 10£ was active.

When i saw that is not working i canceled the subscription on pack 10£ using web account..

Leanne_T · ‎11-03-2022

Hi @milevalexandru

Thanks for coming to the community.

If you give us a call on 150 or 0800 079 8586 our customer care team will be happy to help you get this looked into 🙂

Leanne.