Tracking my order

[Arthsza]

placed a order for a phone and I tried tracking it and with the number I got but it said I couldn’t and I received this mail 

We are processing your order and will let you know when your items will be dispatched.

Your paperwork will be available through your EE account after despatch. Download the EE App and register. If you are unable to access EE, please call us on 0800 956 5029 to request a copy of your documents.

We will send you a delivery update text to:

the order number begins with xko

[Christopher_G]

Hi @Arthsza 

Welcome to the community.

Which phone did you order and when did you order it?

Chris

[Arthsza]

iPhone 13 blue 128gb

Sent from Yahoo Mail for iPhone

[Christopher_G]

When did you order it, @Arthsza?

Chris

[Arthsza]

Yesterday and I’m trying to Track it 

Sent from Yahoo Mail for iPhone

[Christopher_G]

OK, thanks @Arthsza.

I've checked and the estimated delivery timescale for that device is to 'expect dispatch within 14 days'. DPD will be in touch with you when it's ready to be delivered.

Chris

[Arthsza]

Okay it’s means I have been successful 

Sent from Yahoo Mail for iPhone

[Christopher_G]

That's just general advice, @Arthsza. If you would like someone to check your specific order, I recommend speaking to our Mobile Care team.

Chris

[Arthsza]

I just called and I was told my email wasn’t in the system 

Sent from Yahoo Mail for iPhone

[Christopher_G]

OK, thanks @Arthsza 

Did they confirm the order had been placed though?

Chris