I ordered a new upgrade contract yesterday as my phone broke over the weekend, i had to do this via online chat, it was all confirmed and i received my email of confirmation to say the order is on the way, the agent said i would receive a text and email confirmation this morning from DPD, i said as my phone isn't working i wouldn't be able to receive a text so the agent asked for an alternative number, i gave my partners number but she assured me i would also get an email, and DPD would delivery today (6/7/20). I said the important of receiving a message as i wouldn't be in all day so my partner can opt for it to be left with our next door neighbours...
he has not received a text, i have received no emails, and i cannot get hold of anyone from EE? i dont have a phon to ring and can only communicate online? this is greatly concerning, i needed the order today and was guaranteed it would come? on the emails i received yesterday saying the order is on the way there is no tracking information either..
Really need help or to speak to someone please!
