On 28th March I upgraded two Samsung phones (A3 and A5) on the same account to 2 Samsung A20e on two slightly different plans. The upgrade for the A5 has been received but the second has not and aside from initial acknowledgement of the order I have heard nothing more from anyone. Tried to contact Customer Services through chat (as discouraged from using phone due to Covid19) passed to sales and then left with no response for 30 minutes.
Is there a delay in sending out or don't ee have the stock - despite the initial e-mail stating it would be sent in 1 day?
ee need to offer the capacity to check on the status of an order through the website - just about every other web based shopping service does so why can't ee - not good customer service - also they need to provide the option to e-mail them rather than wait for ever in a chat room for someone to respond.
