08-03-2022 11:29 AM
Hi,
I am spending few days in Italy and from this morning my EE virtual sim stopped making outbound calls and internet doesn't work too.
I restarted my iPhone 13 several times and reset network connection as well, but still NOT working.
Someone can please help me?
Thanks
Solved! See the answer below or view the solution in context.
08-03-2022 01:27 PM
Can you receive calls & send texts?
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?
08-03-2022 01:27 PM
Can you receive calls & send texts?
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?
08-03-2022 02:16 PM
Hi there,
Thanks for your message.
I am on contract.
I sent a text message RO ITALY to 150, but still not working.
Logged then to MyEE/Settings/Roaming but when trying to activate the switch button to enable the roaming, I got an alert saying there is a problem...
I deleted the app and reinstalled, as per their suggestion, but still not working.
What can I do?
08-03-2022 02:27 PM
RO ITALY to 150 is not the same as ROAMING to 150.
I told you what to do if you can't set the online MyEE roaming settings.
08-03-2022 05:02 PM
I sent a text message ROAMING to 150, but no effects.
At the end, I called the number you provided, spoke to a nice lady, restarted a couple of times my iPhone, and finally worked.
Thanks for the support
Bye
08-03-2022 05:06 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.