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Monthly contract payment on Bank Statement but not on App

Calum00
Explorer

‎25-03-2022 04:20 PM

Hello 

 

I made a payment for my monthly bill via Google Pay on my mobile. The payment went through and I have transaction evident in my bank app. However the app said that I had an error with the payment and that it didn't go through. I'm not paying again as the money's no longer in my bank account.

 

I texted 'bill' to 150 and it's confusing even more. It says that I have £0.00 in outstanding bills (so have paid) yet my last payment was 1 month ago (my previous payment). 

 

Is there simply a problem on EE's end? I'm kinda panicked about the whole thing. 

 

Thanks for any help.

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎25-03-2022 05:12 PM

Hi @Calum00 

 

I would recommend speaking with EE CS on 150 to confirm your payment is received and bill paid.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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