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I can't pay my bill and I'm terminally ill

Downtoearth
Investigator
Investigator

‎10-05-2022 01:59 AM

I'm so very sorry to post this but my account has been suspended despite EE knowing that aged 42 I recently discovered that I'm terminally ill. I have previously offered to provide evidence and I have promised that I will pay what I can when I am able until I know for sure what benefits I am able to get. Its been awful and embarrassing getting benefits as an owner of 3 flower shops. And now I need assistance in the bathroom. EE promised me that as a valued customer from the early 2000's they would help. I only owe £30 yet this is the 3rd time in 2 months I've been suspended and my phone is my lifeline. Am I in the wrong? I'm not in a hospice yet and if I fall or need help. I'm done for. Please help me. It's 2am and I'm panicking 

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3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎10-05-2022 04:21 AM

@Downtoearth : Sorry to hear that you are in ill-health. You should discuss your difficulties urgently with CS. Follow Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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BrendonH
Community Hero
Community Hero
In response to XRaySpeX

‎10-05-2022 04:43 AM

Also you should be able to disk emergency services even when your account is suspended.

 

But EE will help you but you need to call and agree a date.

 

You'll need to do this every month if you are going to be late every month.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
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Leanne_T
EE Community Support Team

‎10-05-2022 07:52 AM - edited ‎10-05-2022 07:53 AM

Hi @Downtoearth

 

I'm very sorry to hear this and will do anything we can to help you at this difficult time. 

 

I've sent you a private message on the community this morning, if you can take a look and get back to me when you can. 

 

Thanks. 

 

Leanne.

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