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Bill payment

1BonnieBlue
Explorer

‎31-03-2022 09:48 AM

I am a new customer to EE and paid my first bill 3 days ago had a confirmation email but it is still saying outstanding on account. Is this normal? Is there a telephone number to contact a helpline I can not find one. 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎31-03-2022 10:16 AM

Hi @1BonnieBlue 

 

Did you pay via direct debit or manual payment? 

 

Your bill is normally collected 10 days after you receive your bill, if you paid manually it normally takes up to 48 hours to clear at EE end. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
1BonnieBlue
Explorer
In response to Northerner

‎31-03-2022 10:57 AM

Paid by card but will be doing by direct debit as soon as I can set it up. 

0 Helpful
James_B
EE Community Support Team
In response to 1BonnieBlue

‎31-03-2022 12:34 PM

Hi @1BonnieBlue,

 

Welcome to the EE Community. 🙂

 

You can contact Customer Care by calling 150 from your EE phone. Alternatively, you can chat with Customer Care online at ee.co.uk/contact-ee.

 

They'll be happy to check your payment has been received.

 

James