Anyone got an EMAIL for complaints ?

[Robinbarstards]

Soooooo frustrating trying to contact this company - phone message ALWAYS STATING “High calls at this time “ 

GET MORE STAFF FOR F SAKE 

[Robinbarstards]

So difficult to contact this company !!!

paid an upfront fee and large monthly rental for a new phone n package. Returned after one day as camera was not much of an improvement on my old one. Been a month now and all they’ve done is add all my money to my account - I’ve asked for a refund but the lady I spoke to was so patronising. Can’t email these robbing buggars Aaaaargh 

HELP 

[Katie_B]

Good Morning @Robinbarstards. 

Welcome to the EE Community. 

I am so sorry to hear you are yet to receive a refund for charges to your account. 

What was advised when you spoke with a member of our customer care team?

If you wish to make a complaint via an email webform this can be found HERE, however I would love to see if I can help resolve this for you. 

Katie 🙂