4/2: Open Reach Turn up to install Fibre.
Agree where to fix external cable coming from the pole.
Engineer Installs all the internal parts.
Can't install the external cable as the house is too tall and their ladders don't reach.
No-one thought to ask this question pre-installation.
4 hours later a hoist turns up.
2nd Open Reach engineer turns up. I can hear lots of grumbling and installs the external cable.
First engineer then tells me the cable box up the pole, isn't working for my connection. Doesn't know why.
I then discover that the cable from the pole, is not where I wanted. No communication it was just done *Cable runs through iron work under a balcony and round the back of the drain pipe. No clips. Drooping. Looks a mess*.
First engineer tells me he will keep the job open. Find out what is going on and ring me on my mobile that evening.
Later on in the evening as I am tidying up. I can see the first engineer didn't tidy up after himself - cable ties. plaster etc lying around - Where the where the cable comes into the house hasn't been sealed as promised.
5/2: No call from Engineer
No call from Open Reach from EE
Find a chat function on Open Reach website. Chat to someone who bombards me with jargon and before I can write: 'Can you explain exactly what that means?'. They end the chat.
Ring EE and eventually talk to a lady who takes all the above down and told me Open Reach would be in touch quickly. Probably Monday.
9/2: Still complete silence from EE & Open Reach.
To rub salt into the wound next door had fibre fitted by Open Reach yesterday, from the same pole.
Dismal...
