by NathanLeicester Investigator
Investigator

S10+ white ceramic 512gb

Screenshot_20190316-123527_Samsung Internet.jpg

 

So ive seen alot of posts about the delay of peoples orders, i actually tried replying to a thread that had already been made but for some reason it didnt go through it just pushed me to create a new thread, so anyway ive been in contact with Cs multiple times over the past week trying to get an update like everyone else is i suppose, but i keep getting the same generic response to wait for text/email and keep an eye on tracking for updates, my question is how do i track the order if the tracker isnt giving me any information at all? To be honest this is my first post in the community so im probably going to get someone clear it up for me straight the way and make me look stupid but if you dont ask i suppose you dont get 🙂

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: S10+ white ceramic 512gb

Hi @NathanLeicester 

 

If the tracker isn't working then you should call CS on 150. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
11 REPLIES 11
by Grand Master
Grand Master
Solution

Re: S10+ white ceramic 512gb

Hi @NathanLeicester 

 

If the tracker isn't working then you should call CS on 150. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Cwtch77 Established Contributor
Established Contributor

Re: S10+ white ceramic 512gb

When did you order ? I ordered on the 6th and finally today I've had a DPD message saying it will be with me on monday

by NathanLeicester Investigator
Investigator

Re: S10+ white ceramic 512gb

I didnt order till the 9th so if it goes on simular logic im guessing i should get a text monday for tuesday? 

by NathanLeicester Investigator
Investigator

Re: S10+ white ceramic 512gb

I will try call them again see what they have to say this time

by sp1ral2005 Investigator
Investigator

Re: S10+ white ceramic 512gb

I had the same issue i downloaded the DPD app it showed me my delivery by using my phone number. The email with a link that worked somehow got sent into my promotions tab on google. it had a link from EE to the DPD site the link in my update folder did not work i hope this helps you )

by NathanLeicester Investigator
Investigator

Re: S10+ white ceramic 512gb

@sp1ral2005  yeah i got it sorted yeaterday after i rang cs, i already had tge dpd app but nothing was on there and literally 20 seconds after i got off the phone with cs i got a notification from the dpd app that i had an active delivery, not sure if its a coincedence or not but ill take it either way lol, phones being delivered tomorrow, as ita now reach my local depot, happy days

by sp1ral2005 Investigator
Investigator

Re: S10+ white ceramic 512gb

nice one ) enjoy your new phone 

by Cwtch77 Established Contributor
Established Contributor

Re: S10+ white ceramic 512gb

4200CBCE-4326-40A5-B6A0-A3FE472A4278.png

Now there is a delay with my parcel?? What does that even mean 😏 I have waited long enough and now this 😭

by Checkpoint03 Investigator
Investigator

Re: S10+ white ceramic 512gb

I also had notification that mine was being delivered tomorrow .... yayyy.  However I have just been notified by dpd that there is a delay with my parcel and it is now being delivered on, wait for it,  3rd March!!!!  Don't know what to expect now

by NathanLeicester Investigator
Investigator

Re: S10+ white ceramic 512gb

@Checkpoint03  yeah i got the same delay notification i think its generic across the board, its probably because its the weekend and might update later on this evening when the parcels are scanned in at the depot 

by Checkpoint03 Investigator
Investigator

Re: S10+ white ceramic 512gb

I've just spoken to dpd and she said I will still receive it tomorrow so all we can do is wait now I suppose..  fingers crossed eh?

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