If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, Made a complaint a few days back and got the automated message to say it was received i havent heard anything back since. Really not happy i ordered a upgrade, the driver didnt even bother to knock just changed my delivery to rejected phone so it...
My order was shipped but the delivery address provided from EE to DPD only has the building number and not flat number, meaning DPD are unable to buzz my specific flat and didn't call to ask when they reached the building. Photo they took showed they...
I have ordered the pixel 6 Kinda coral colour with dispatch expected within 7 days. Today is the day 12 and no updates. I have thought about changing the colour, the other 2 colours are available within 1 day. Would this affect my elegibility for the...
Hi there,I want to upgrade my phone (and am eligable), ive selected the plan and have a f&f discount code to use. However it wont work in the gift voucher box, the box wont let me type it in. Ive tried different browsers, devices and incognito. I cal...
Hi @James_B, I am disappointed with the order tracking system after ordering a Samsung s21 128Gb 5G in phantom grey pay monthly phone on 31/12/21, and being informed this was in stock, only to check daily and constantly see the 'Awaiting Confirmation...
Hello,Does anyone have an estimate for when the purple iPhone 12 256GB will be dispatched for back order? Or when they’ll be back in stock? Thank you!
I upgraded my phone and haven’t received a confirmation email (checked inbox and spam folder) nothing. I contacted ee by phone the man told me I was the next stop which was over 2 hours ago. I haven’t got a tracking number either.
Hi, I placed an order on 6th January, I didn't receive an order number. The following day I received a phone but not the additional bits ordered (inc no charger) and it is the wrong colour. Tried ringing up but couldn't get an answer. Tried raisin...
My order number is xxxxxxxxx I placed a order on the 5th January 2022 for (iPhone Pro Max 512GB in Gold) was told my item would be here by Friday. On my online account the phone has not left please can you check if my order was successfully requeste...
Himy name is Shauna and I would like to cancel an order but I can’t call as my phones broke n I have looked all over my ee and can’t find anything to do with cancelling orders can someone tell me how to cancel without phoning them. thanksshauna
