Mulit-message

[Rema1987]

So i would like to know why EE Thinks it is ok to charge for multi-messages as picture messages, when that clearly isnt the case? Ive just called EE and they have no reason it just is? 

[bristolian]

Hello @Rema1987 

Many devices automatically convert text messages into MMS in certain scenarios, and sending to multiple recipients is one of those.

This is a handset function and operates regardless of network operator - although EE have a help page explaining the situation here 

[Rema1987]

I have been charged 18£ For this! When i called EE they offered me half the amount back! But it was just a text saying new number i should have been charged at all 

[Leanne_T]

Hi @Rema1987

Thanks for coming to the community. 

You can find information on when you would be charged for a picture message and how to stop this in our Why are some text messages converted to photo messages, Help page @bristolian has provided. 

Thanks. 

Leanne.