I want to change bank card details

DanRoche57 · ‎13-08-2021

Hello, I'm very confused about changing my bank card details. I'm on Pay Monthly.

I have just got my new bank card and figured I have to change my bank card details. So since I pay direct debit, does EE need my new bank card details? The reason why I ask is because when I went to Bills and Payments through My EE, it only brought up info about my bank details, not my bank card details.

Please explain in black and white if I need to change my bank card details or am I ok as is? If I need to change my bank card details even if I'm paying direct debit, please explain in a step by step method how to change my bank card details please. Will this also apply to my EE broadband as I pay direct debit on that as well (be patient, I have Asperger’s Syndrome).

Having to not talk to a human about this on the phone and instead listening to a machine is a bit confusing!

Chris_B · ‎13-08-2021

@DanRoche57 EE don’t need your card details, you are paying directly from your bank account.

View solution in original post

Chris_B · ‎13-08-2021

@DanRoche57 EE don’t need your card details, you are paying directly from your bank account.

XRaySpeX · ‎13-08-2021

No, DDs are charged to your bank's sort-code & your a/c no, not to your bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

DanRoche57 · ‎14-08-2021

Thank you 🙂

Chris_B · ‎14-08-2021

@DanRoche57 No problem happy to help.

PaulHavlik · ‎30-08-2021

Where do I change this information on the web site?

XRaySpeX · ‎30-08-2021

@PaulHavlik : In your online MyEE go to A/c Settings / Manage my Cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Foudadicham · ‎06-03-2022

I want to change my bank account

XRaySpeX · ‎06-03-2022

@Foudadicham : Scroll up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ALPHACARS · ‎09-05-2022

I have just paid my outstanding bill Could I change bank details please