Welcome to new EE

[NickBS]

New EE does more

New EE is here and we’re so much more than just mobile. We’re for everyone, regardless of network, with new tech, new services and heaps of inspiration for every aspect of your life.

Today we launched a new refresh of the EE brand, which focuses in on 4 core areas of our ever changing Tech world. 

• EE Home -  for all the tech and tools you need to keep your household safe, happy and entertained.
• EE Game - to take gaming to the next level. With all the gear and advice you need to help you get se...
• EE Work - get all the tech and connectivity you need to work from anywhere with confidence, and to f...
• EE Learn- to take the guesswork out of finding the right tech, with all the tools you need to help e...

[johnnyuk]

I did Katie - the answer was "sorry, we can't re-grade at the moment"  😠

I feel a little ripped off, to be honest

[Katie_B]

Thanks for getting back to me @johnnyuk. 

Did the team open a complaint?

Was anything else mentioned on the call?

When did you move from BT to EE?

Katie

[johnnyuk]

Hi Katie

Friday 20th October - I think it was your launch day?

I then spoke to Connor Giles, Broadband Loyalty in Newcastle on Oct 27th when I was told on 150 that I couldn't upgrade, and he subsequently confirmed in a phone call on 8th November that there was nothing that could be done.  

I was not offered the chance to raise a complaint.

I've been stewing on it, but getting more fed up with all the TV advertising for "new EE", when I was told a pack of lies.

I'm now paying £2 a month more than with BT for the same service.

[Katie_B]

I completely understand @johnnyuk. 

We have no account access here on the community, I would recommend giving us another call and explaining the reason why you moved from BT to EE. 

Please keep us updated. 

Katie

[johnnyuk]

I have raised a complaint on the web form 

[Ray290]

I only noticed this morning that the contact number on my Profile was not mine. This could explain why I have been getting pop-ups saying  a message has been sent but I did not receive them. I have now amended the contact numbver so, hopefully, whoever thatincorrect number belongs to won't get my messages any more and I will.

[Chukscally]

Please anyone knows why my call log shows no local calls. I need to trace a local but my call log records show only calls to outside of the UK

[Christopher_G]

Hi @Chukscally 

The call logs on your device or on your bill? If it's your bill that you're querying, do you pay for itemisation?

Chris

[Neil-O]

Hi @johnnyuk I'm sorry about the delay getting back to you, I'll send you a private message in a moment so you can contact me with your details. I'll be happy to help if you still need any assistance with your complaint.

Thanks

Neil

[johnnyuk]

Thanks @Neil-O Neil-O - Roisin has already messaged me

[abeurschgens]

EE ID

I have a my EE log in email address and password, but the instructions to create EE ID and link myEE are not clear.  On logging into myEE there is no option to create an EE ID account.  Welcome guidance beyond the help page that was my go to reference initially.  Thanks in advance EE

[James_B]

Hi @abeurschgens,

Welcome to the EE Community. 🙂
The details you use to log in to the EE app or ee.co.uk is your EE ID.

Hope this helps.

James

[abeurschgens]

Is there a different app for EE ID then or will the partner offers be available in MyEE app? Thank you


Sent from Yahoo Mail for iPhone

[Leanne_T]

Hi @abeurschgens 

All available offers will show in your EE app.

Leanne. 

[Leanne_T]

Hi there @Wildcat 

I am sorry to hear you are experiencing lower speeds since transferring.

If you select 'check status' on the EE Coverage & Network Status Checker, do we have any reported problems for the area? 

If not, you can report this and our network team will get this looked into for you. 

Thanks 🙂

Leanne

[Wildcat]

Hi @Leanne_T , there are no known issues in my area, and since I happened to mention it, the speeds have miraculously improved, it's almost as though the network knows we're talking about it 😂

Anyway, the other puzzling thing I mentioned was that when I now do a speedtest (using Ookla) it says the provider is BT rather than EE for my 4G mobile broadband, why is this? 

[Katie_B]

Hi @Wildcat. 

Thanks for keeping us updated, it's great to hear your speeds have improved. 

When was the last speed test ran that showed EE?

Katie

[Nickpc]

Two months on and things could be a lot better!

[OldSchoolTech]

@mirrors90

"Unlimited data is not unlimited speed, it's 10mb/s."

😄

regards, OldSchoolTech

[OldSchoolTech]

@Wildcat 

hi WIldcat,

"when I now do a speedtest (using Ookla) it says the provider is BT rather than EE for my 4G mobile broadband, why is this"

i suspect its how your network settings are configured... 🙂

as we all know (or at least techheads like me), many factors influence network speed, including ones ip address.

these factors are:

am i using a proxy or VPN (virtual private network)?

am i using a "box" type modem/router (rather than an android phone directly as my modem/router)?

if you are using a "box" type router (my sister used to have one from EE)

you'll need that routers default gateway ip address and password to view your routers "admin page"

be very careful what you change on that admin page... (if you're not sure what you're doing, call EE tech support for advice pls) 👍

happy new year, OldSchoolTech

[MSFazack]

My experience of "New EE" is poor so far.

I have moved from BT complete WIFI to EE full works. I have received the Smart + hub but nothing else ( I need wifi extenders and believe this to be part of my package. I have maid numerous phone calls and been promised lots but nothing forth coming. 

I, also, cannot link and access broadband in the EE app.

Helpppppppp!!!! Please,

[JP949]

Like MSFazack  my experience is poor and I wonder how he received an EE router. I moved broadband from BT to EE and they just sent a 2metre length of ethernet cable and no router; even told me I couldn't have one after having offered a New EE hub at contract sign-up! The old BT hub won't work with parts of the EE app that require the hub's QR code and I have lost a formerly used ethernet port and have no wifi6.  The shoddy  reality is nothing like the advertising image they try to create. Such a shame service  is going downhill this way but it's of their own making.

[TheMaples]

Hi, 

I am trying to link my 4GEE service to my login, the page is not accepting my 'billing account number' I do not have a landline. 

Please Advise.

Thanks

Maple

[Karrier-Bag]

I have been on EE since it was orange way back in 2000 and even had first online via laptop / pmicima card and sim, paying £50 a month plus VAT for 50 Mb yes 50 MB so I been around on this provider for last 24 years or so or more at one point with 7 lines? I have to say the EE app has been totally ruined, if I want to move data between accounts I have to go on the app, log in, somehow find my way to mobile section, click the link,  LOG IN AGAIN and finally I am there, never been so annoyed by an app 'upgrade' Please sort it out, once logged in WHY do I have to log in again every time oh and the actual app / website is crap, wake up and sort it out.

[Maglev]

Hey so I have a plan which I have been trying to change via app and website but I was unable to and it is only 5gb allowance so it is very nerve racking. I called them but it does not work. Can anyone help