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New upgrade phone not yet connected

Julie_B76
Visitor

‎14-05-2022 07:06 PM

Hi there 

my old phone has been changed to make way for my new upgraded phone but the upgraded phone is not connected after they said it would be after 24 hours. I can’t call 150 on either phone as both not working so frustrating 

please help asap 

julie 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎14-05-2022 07:13 PM - edited ‎14-05-2022 07:14 PM

Have you stuck your old SIM in your upgraded phone as is recommended?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)