11-12-2015 10:11 AM
We want you to feel completely at home in the EE Community and think of this as the first place to come for all your EE-related needs! But to achieve this we need to know what you want.
With this is mind, we’ve created a short survey that will take just 1 minute of your time, but will give us some great information to help us make our community a better place for you.
You can find the survey here: https://eecommunity.typeform.com/to/gAUjiy
And please don’t hold back! By telling us exactly what you think, we can make sure the Community has everything you need.
The survey is open right now and will close on Friday 18th December at midday, that’s 12 noon, UK time.
Thank you very much for taking part.
We really look forward to hearing from you.
04-01-2016 05:09 PM
EE webchat is as useful as a chocolate fireguard.
"Can you help me which this, please call 0800etc.
What is webchat for? Helping with new contracts. This is a new contract. Please call 0800etc.
Please justify it's existence and why as with the in store staff they have no real knowledge of mobile phones and tablets.
04-01-2016 05:35 PM
Yet according to the last person I spoke to they are there to helpwith new contracts.
But I am already a customer trying to add a tablet contract to my account so I went to webchat to ask about the status of it xkn66931509 and was just told to call the 0800 number, so what is their use?
04-01-2016 05:39 PM
04-01-2016 05:47 PM
04-01-2016 06:05 PM
04-01-2016 06:12 PM
So why did the person I spoke to say that they only deal with new orders, plus someone I spoke to last week said they only deal with helping people with new orders and tariffs on the website.
The same person also found it difficult to comprehend the possibility when asked about a tailor made tariff.
I am yet to speak to anyone from EE who knows more than what is written on the screen i front of them ie a free thinking individual with actual learned knowledge and not a robot.
04-01-2016 06:24 PM
04-01-2016 06:38 PM
Thank you for proving my point by not even understanding or being able to understand what exactly I am saying.
This is the simple task tell me the status of my order or I will take my business to a company that has employees who know how to do more than just read off of a set of cues and who know about the products they sell.
04-01-2016 06:43 PM
04-01-2016 06:45 PM - edited 04-01-2016 06:46 PM
Live chat should be able to deal with everything EE related or they have no use and EE could save money by shutting it down.
04-01-2016 06:50 PM
You have been told to call customer services, And in the time that we have spent on here you could of found what you want know. I'm not here to justify live chat and what it can or can not do more so when you have been told you need to call CS.
Live chat dont deal with orders and because of that you have been told to call. Live chat is very useful.
04-01-2016 06:59 PM
Live chat and customer services should be the same thing, I have not once found live chat to be any use and you may not be here to justify it but if you were then you'd be unable to anyway.
04-01-2016 07:04 PM - edited 04-01-2016 07:04 PM
Just to prove my point about EE https://uk.trustpilot.com/review/ee.co.uk it has a rating of 0.7 out of 5.
04-01-2016 07:18 PM
04-01-2016 07:25 PM
04-01-2016 07:40 PM
The people on EE live chat should be the same people on the other end of the phone for customer services or there is no use in live chat.