Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Why do I have to pay to activate a 30-day add-on data plan?

I purchased UK and EU 5gb data good for 30 days. When I landed in Amsterdam I received a text from EE saying I have to pay if I want to access the data. Why must I pay twice?Thanks.

Resolved! No mobile data on Honor 8S

I have a Motorola G8 and my partner has an Honor 8S. She has recently received a 4G SIM (PAYG) to replace 3G. She has no mobile data (no 4G symbol). When I put my SIM in her phone it works fine and her SIM works in mine. Any suggestions please?

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

Double data

I’ve just been sent a text saying that I’ve qualified for double data from text number 1122. Is this an authentic number from EE or is it a scam?

Resolved! Re: No explanation for sudden loss of connection everywhere and why is my data 1

EE data connection stopped working. Have plenty of data. 3 / 4 bars signal strength swapped phone and exactly the same problem. Suspect sim but no way of checking. As I have spent the last 5 hours trying to fix this it would help if I could leave a m...

Resolved! Zero data

My data refreshed today but showing as zero. I am currently out of the EU. Will I get full data when I return home to uk ?

0 Data left after add on Unlimited Data (30 days)

Any one facing this issue please advise, thanks.

Resolved! Why my UK data all used up while roaming

Hi my UK data seems all gone while I am roaming abroad. I switched off sim1 which is UK sim ,and using sim2 which is china sim ,why is it still losing my uk data, will I get a big bill from EE ?

Using data add-ons to preserve data

I recently purchased the "unlimited data for 24 hours" add-on when I was low on data but knew I was going to be using a lot. I had about 2gb left to see me to the end of the month and figured I would preserve it.Once I activated the unlimited data I ...

Excessive data usage in just 12 hours?!!

Hi,Restart for my data usage is on 11th of each month which is today (11th JULY 2023)Today for the very first time I checked my data usage in my EE app and was shocked to see that I've already used 1.5 GB??I was/am at home connected to my high speed ...