No mobile data on Honor 8S

[rab5]

I have a Motorola G8 and my partner has an Honor 8S. She has recently received a 4G SIM (PAYG) to replace 3G. She has no mobile data (no 4G symbol). When I put my SIM in her phone it works fine and her SIM works in mine. Any suggestions please?

[bristolian]

Ensuring that mobile data is enabled on the phone, is part of the process of elimination and not something you've mentioned.

[rab5]

Yes, I have checked everything is enabled and my SIM works in her phone. 

[Christopher_G · Accepted solution]

OK, thanks @rab5 

I recommend your partner speaks to our Mobile Care team to make sure everything is enabled from our side.

Chris

[rab5]

Thanks for your replies. I have managed to work out that my partner has been sent a 3G SIM. We were previously sent a 4G SIM with a new number. We asked for this to be changed and the replacement has her number but is 3G. We will get in touch with EE again.

[rab5]

Working at at last. Steps taken: 1. EE shop. Given replacement SIM - No change  2. Phoned EE. Received new SIM - 4G but with new number   3. Phoned EE. Received new SIM - correct number but no 4G   4. Phoned EE. Guide changed PAYG pack to latest version - Everything works fine.

[James_B]

Thanks for the update @rab5 🙂

James