EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 966 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16163 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 188311 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13103 Views
  • 11 replies
  • 2 Helpful

Scam or legit? https://eehouk.buzz/login

[Link removed for safety reasons] Is this website a scam or legit?  Because I go to make the 1p payment and it gets stuck once I put in my card details it stays loading the 2 green balls, just keep going round and round?  The link is connected to t...

TechDCo0 by Investigator
  • 180 Views
  • 4 replies
  • 0 Helpful

EE website shows "Blocked"

Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website.  How do I fix th...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Alanblunt by Investigator
  • 171 Views
  • 15 replies
  • 4 Helpful

Unable to register my account on EE

I signed up with EE a few months ago by purchasing a SIM on the EE website. This entailed registering for an account on the website. I received the SIM, my previous phone number was ported over, I had contact with EE customer service several times ov...

bwatkins by Contributor
  • 76 Views
  • 2 replies
  • 0 Helpful

Hard to navigate site

All i wanted to do was check my bill! Complicated site to navigate, just full of peoples post and forum site etc. how can that be the first thing I see when I want to just sign into my account. Think I’ll look at another mobile provider!