Broadband & Landline
Post here to ask/answer questions around home broadband and landline
3430 PostsHome Services
Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.
Activity in Home Services
Resolved! WiFi controls
I appear to have the same problems as others with regards to WiFi controls . I came from BT recently and initially had the controls but not anymore and have tried all the usual re install the app turn the router off etc to no avail. The speed is as e...
Resolved! EE TV Apple TV App Questions
Hi,My Sky contract is coming up for renewal along with broadband. I am very interested in EE TV Apple TV app as this looks like the only real solution to watch live channels on Apple TV in good quality. Please could someone answer the following que...
Considering switching from Sky Stream
HelloI am considering switching to EETV from Sky Stream.I like the price and the fact that I can use AppleTV 4k to access the service. I am looking for the experience of the other users to help guide my decision as I can't find that much information ...
Resolved! Busiest Home 1.6Gb with BT TV Package
Just tried to order Busiest Home Broadband, with BT TV, but was told that the system cannot support ordering the two together - anyone else verify this? You can order Busiest Home as broadband only, or order BT TV and a lower broadband package but wi...
Help
Hi I'm new to EE broadband how do I find plus one on channels
New 1.6gbps service.
Hi. Activation date was 25th April. Still can't see any of my plan details on the EE app/website.When I press wifi controls on EE app it tells me my hub needs updating. So I press done and its stuck updating. But never actually updates anything. I ca...
Resolved! Broadband but no wi-fi with EE Smart Hub Plus
Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...
Broadband keeps disconnecting
Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...
EE 5G Hub - Ping Spikes
Not sure if this is a common theme for mobile broadband on the 5G smart hub, but I've noticed for a while now that I get random ping spikes more noticeably from 9AM pretty much through into the late evening to about 11PM/12AM. General internet usage ...
Resolved! No data connection
Hi there! I Got a question, I got my first sim plan with EE yesterday and I have full signal and stuff but the data isn’t working despite being turned on and off and put in diff. mobile phones. It’s been 24 hours now and I still can’t use it yet. The...
