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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3787 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3316 Posts

Orders

A place to ask questions about your orders from EE.

4133 Posts

Activity in Account

Data & Texts abroad in Europe

Hello everyone, im currently away in an EU country and I have data roaming in the EU activated. I was able to text, and use data but now it’s not letting me even though it’s turned on and says “£2.15 a day data roaming in use”. As it wasn’t working I...

CF110 by Visitor
  • 7 Views
  • 1 replies
  • 0 Helpful

Being labelled abusive

I have had signal problems with EE for quite some time now, a mast went down close by and it was fixed, since it was fixed my signal has been awful. I asked for a reduction in bill, EE refused to honour. I stopped paying the bill. They get nearly £20...

Th881 by Visitor
  • 41 Views
  • 3 replies
  • 1 Helpful

Add on unavailable

Hi - I’m trying to purchase a roam like home add on but whenever I try access the ‘Add ons’ page it says there is an error - it’s been like this for about three days now

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Re: How do I check how long left on my contract

Hey it’s kultar here I have contract from ee sim from long time but I forget all details from what name that sim was registered  if u need more details I can provide  [Mod edit: Please do not share personal details as your posts are visible to the pu...

Kultar by Visitor
  • 778 Views
  • 3 replies
  • 0 Helpful

Money taken but no order number

Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris  

ChrisRSD by Explorer
  • 1383 Views
  • 21 replies
  • 1 Helpful

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Dequare by Investigator
  • 74 Views
  • 3 replies
  • 0 Helpful