Mobile Data not working on social media apps

[stellatownsendx]

does anybody know why my data is on and i have 49Gb left but its not working on snapchat tiktok or insta and whatsapp? 

its annoying me as i can use safari , get notifications but nothings sending 

sort it out

thanks

[Katie_B]

Hello @stellatownsendx. 

Thanks for coming here. 

Do these apps work OK on WiFi?

Katie

[stellatownsendx]

yes they do 

thank you for replying 

[stellatownsendx]

ive done everything possible, reset network, reset phone, used airplane mode, updated phone, checked sim, deleted apps and photos to free space, content lock, 

[Katie_B]

That's strange @stellatownsendx. 

Have you been able to check in your phone settings that the apps have mobile data enabled?

Katie

[stellatownsendx]

yes ive done all that too, all have it enabled

with mobile data on, i get notifications but the apps do not work go send anything when i go in it, or i cant see the notification be sent.

i have mobile data left and everyone elses is working in my house too

[Katie_B]

It sounds like you have done everything we could recommend here on the community @stellatownsendx. 

I would recommend giving us a call and reporting this to our technical care team. 

The team will be able to complete a full diagnostics. 

Katie

[stellatownsendx]

i would do that but i have to be at places soon and will need to contact people so im not sure what to do

do you know how long the call will take as i have to leave in 10 minutes and obviously my data wont work when im out

[Katie_B]

Our lines for technical care open at 8am and are open till 9pm @stellatownsendx. 

When you are out the house can you make calls and send texts OK?

Katie

[stellatownsendx]

nothing works outside the house only imessages work and phone calls on the phone app but not whatsapp or any other apps at all.