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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8384 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18581 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 36025 Views
  • 49 replies
  • 11 Helpful

Did I cancel my contract?

I was browsing my contract and was curious to see the amount it would cost etc. Wasn't serious about it and I suddenly receive this text. And now I'm scared. Did I cancel my contract? I didn't click on any confirmation etc.  [mod edit: please do not ...

JW360- by • Investigator
  • 297 Views
  • 3 replies
  • 0 Helpful

Family account

my wife is with another provider. I want to but an additional sim with my EE account and transfer her existing number to that sim. Can this be done and if so how, as I presume her line will be under my name rather than hers as it is currently 

Aps3 by • Visitor
  • 368 Views
  • 1 replies
  • 1 Helpful

Miss sold

Didn't get to see any sim deals when id asked specifically on entering store. Instead told how to think. Told that this is a good deal, ignored my saying no I don't want a phone. I was continually pressured, told my ultra wasn't an Ultra. "Oh you don...

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