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Hi, trying to pay my bill, it doesnt work.. card correct, funds in account, code

Malcolm111
Investigator
Investigator

‎02-08-2023 01:01 PM

 
0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎02-08-2023 01:03 PM

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Malcolm111
Investigator
Investigator

‎02-08-2023 01:05 PM

USA bank card, worked fine many times  can't call phone doesn't work

0 Helpful
Leanne_T
EE Community Support Team
In response to Malcolm111

‎02-08-2023 03:08 PM

Hi @Malcolm111 

Are you able to use the fast payment online that @XRaySpeX has provided? 

Is the SIM card still active and not gone into hibernation? 

Leanne.

0 Helpful
Malcolm111
Investigator
Investigator
In response to Leanne_T

‎02-08-2023 05:36 PM

Sadly no iam not, i would appreciate a call to me to resolve this as I can't visit a shop, iam out of the UK  at the moment.

Never been a problem before.

Please ask one of your team to call me to take payment so I can restore my connections back home .

Thank you

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Malcolm111

‎02-08-2023 05:39 PM

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Malcolm111
Investigator
Investigator
In response to XRaySpeX

‎02-08-2023 06:06 PM - last edited on ‎02-08-2023 07:29 PM by EE Community Moderator

I have no clue who you are either, 

Just looking for a pointer,

Cheers..

M.

0 Helpful
Leanne_T
EE Community Support Team
In response to Malcolm111

‎02-08-2023 06:11 PM

Hi @Malcolm111 

Thanks for coming here. 

Please call us on +44 7953966250 and the team will be happy to help. 

Leanne.

0 Helpful