Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently changed from the smart hub and smart WiFi thinking that having WiFi 6 would be an upgrade. Boy was I wrong, the WiFi on the smart hub plus and smart WiFi plus is awful. Lags like hell. To get the so called upgrade I had to change from fibr...
Hi,I’m reaching out to see if anyone has a solution to connecting my Amazon security camera BLINK Sync Module (1st generation) to the Blink servers. The module acts as an interface between the cameras and the Blink servers.When trying to connect the...
Hi,I am needing to upgrade my broadband as my contract finishes soon. I am trying to see what deals are available on the website, but when I go through the "RENEW YOUR HOME BROADBAND PLAN" process it does not recognise my email as being correct, even...
So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I...
Hi,I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid...
Since receiving a Smart Hub Plus (SH31B) I am unable to use the smart wifi controls in the app. The option is not displayed. This is using Android with app version 5.36.0 via a Samsung Galaxy S24.Has anyone else experienced such issue with the app? N...
I have just joined EE broadband and it says that there is no upfront cost. Does that mean my first bill will be the following month? Thanks
Hi, I was told when I signed up for a contract that I would be able to move house and there would be no charge for this. Just wanted to check that I won’t be charged an early cancellation fee on my contract for moving house. The terms and conditions ...
Hi, I was checking some items on my EE Hub and noticed that the Hybrid Connect was showing no SIM, I have never had an occasion where I need to use this yet, however, now I am wondering if it would actually work if I needed it.I work from home 90% of...
Is anyone else having problems logging into their mobile ee app? I changed my broadband/landline contract with EE in December and had nothing but trouble with the app since. It says "enter correct billing account " even though its correct. Apparently...
