Linking broadband to MY EE app

[Mprolf]

So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I can't access because I'm unable to link my hub to the app. Absolutely ridiculous, if it's not sorted I will be cancelling my direct debit. It's being going on for months and I'm not able to use any of the hubs options or settings. 

[Mprolf]

So is anyone else still having the issue with linking their broadband account? Am I the only one who thinks EE customer service is utterly useless  in solving this, do their staff actually receive any training at all or do they just chat a load of rubbish.

[Nikilyn]

I have still not been able to link my old BT and new EE broadband accounts. I was promised an email explaining how to do this over a month ago. I'm still waiting! Even though the Customer Service staff have been helpful I still have no access to my new account. It repeatedly says that my account number is invalid.

[David-M]

Hi @Mprolf and @Nikilyn 

Thanks for posting. I'm sorry you're both having trouble linking your accounts. I can help. Please check your inbox for my message and drop me over your details.

Cheers

David