Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74199 Views
  • 7 replies
  • 12 Helpful

Broadband

Does anyone know how new connection for EE broadband takes from the day I sign up ? thanks

Pr1c391 by Visitor
  • 65 Views
  • 2 replies
  • 0 Helpful

Problem making outgoing calls on landline.

Help! How can I contact EE to get an engineers visit? I am just going round in circles. I cannot make outgoing calls on my landline (just get engaged tone). Have had line , router and phone checked. All are OK.

Lynne82 by Explorer
  • 57 Views
  • 1 replies
  • 0 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Order

I had to place a new order yesterday as ee cancelled the other one. Why is the new order not showing when I log in this is for tv broadband and phone?

Rprior by Visitor
  • 26 Views
  • 0 replies
  • 0 Helpful

Wifi

Moved from BT to fibre EE. WiFi is now terrible in the house on the Xbox. I have been informed by support that the Xbox is on a slow WiFi connection of 2.4mps. Has this happened with other people? For clarity my walls are brick but that was never an ...