Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The standard EE router seems a bit bare bones.Is there any way to block a domain on it yet for all WiFi connected devices? I saw this was asked in 2021 with a no as the answer. Any change?
Afternoon All, I have just switched from BT to EE and I am having issues with work and the fact my Router is assigning my laptop an IPv6 address. I cannot change the setting on the laptop as they are locked down due to being a business laptop. is it...
Hi there, since upgrading and receiving the new Wifi 6 Smart Hub Plus we’ve had a few issues and want to know wether it’s a fault with this router as I have tested my connection with a different router and neither of these current things exist. The f...
I'm paying for 500 fibre and its so slow and regularly causing streaming to buffer. when running speed tests it's usually between 40 and 60, the odd occasion it reaches above that. I've had EE check the line and they made adjustment to channels etc b...
Hi please cancel my broadband subscription with you as I have dementia and I am going into a care home please respond asap so I don’t have to worry about it plus cancel home phone please respond asap
Just switched over from BT to EE. With Bt you could import and export contact phone lists by logging on to the hub. EE only seems to have an import choice. Export is needed so that any changes you add to the phone numbers and contacts can be saved to...
I am also in the situation where I have returned equipment and keep getting an email saying if I don’t return equipment I will be charged. I returned it using Royal Mail. I have proof of postage and tracking number with proof that the equipment was d...
Hi had the new router today and we switch to EE smart plus router from the old BT smart hub 2 as we are taking Ee tv on a new customer deal on Wednesday . Does the old bt router cut off which lets you know the new router can be plugged in or do they...
Hi, I have transferred to the EE/BT Digital landline but still have an old GPO Connection Box, could somebody please advise if this is still required or can I have it removed.Thank you
Hello, we changed he broadband from BT to EE, in November. I said we are going to be away for 4 months, so, we aren't able to send back the kit till end of march 2024. I have been trying to contact whit you many times but I couldn't. As I told to yo...
