Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Bad service

just appalling customer service from start to finish. How can you treat customers so badly?

Resolved! E mail for handset unlocking team

Hi, I’ve a complex problem unlocking my phone. Was given the e mail by EE for the handset unlocking team, and can’t find the note I wrote it on. Crazy that there’s no number for this team, apparently it’s e mail only. Can anyone help so I can contact...

New guy seeks advic

Hi all , I been getting Samsung for years , anyways I ordered a s21-fe, everything went well took delivery ,and as normal take it out of the box to have a really good look , then to my horror there’s a scratch right across from right across to past ...

Headphone jack

Hi, my headphone jack has broken off and is stuck inside my galaxy a71. Is there any way to remove it?

Wrong delivery address for replacement phone

Hi, wondering if anyone can help me, I had to make a claim on my broken phone to swap it and it was successful but yesterday it said I’d missed the delivery and I seen it was attempting to deliver to the wrong address, I have checked on DPD and my de...

Return Packagin net received

Hi, I upgraded my phone over a week ago and still haven't recieved the packaging for the old phone to be able to send it back.

Resolved! Gift data to someone on ee, I have monthly contract

I have a monthly contract , I want to gift someone on EE also

S21 volumne issues

Ive just done a reformat, of the phone as I'm having issues with the other caller not being able to hear me when I get a call. But I can clearly hear them. Ive also put the phone in for a mot service they didn't find any issues with itAs my other thr...

App passwords

Just upgraded android phone used smart switch which brought everything over, but no app has login details or passwords and general odd ones I use without app like sainsburys has no password or login details, how do I get all these across?

2022 price increase on s22

Hi if i get the s22+ or the s22 ultra will i still get this years price increase of so what date in march will avoid this.I know with bt any contracts after 1st march avoid the price increase