Wrong delivery address for replacement phone

[Hdunhehd]

Hi, wondering if anyone can help me, I had to make a claim on my broken phone to swap it and it was successful but yesterday it said I’d missed the delivery and I seen it was attempting to deliver to the wrong address, I have checked on DPD and my delivery address there is correct, I have also been in contact with DPD today but the person helping me told me they were unable to change the address and to contact ee 

[Chris_B]

@Hdunhehd  you’ll have to call customer services about this as this is a public forum that doesn’t have account access. 

[Leanne_T]

Hi there @Hdunhehd

Thanks for coming to the community. 

Please give us a call on 0800 079 8586 and the team will get this looked into for you. 

Let us know how you get on. 

Leanne 🙂