E mail for handset unlocking team

[Hope6]

Hi, I’ve a complex problem unlocking my phone. Was given the e mail by EE for the handset unlocking team, and can’t find the note I wrote it on. 
Crazy that there’s no number for this team, apparently it’s e mail only. Can anyone help so I can contact them? 
Many thanks

[Northerner]

Hi @Hope6 

You need to follow the unlocking process. 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...

Thanks

[Jon_K]

Hi @Hope6.

When did you make your initial unlocking request?

Have you had a response from your initial request?

Jon

[Hope6]

Thanks for the replies.
I didn’t realise my phones were locked.
Entered PAC codes to leave, to then find there was a problem.
The various time delays ‘waiting’ to move over network then learning about the problem has pushed me to being days away from a holiday abroad. We need working phones so much to travel these days, that I’m now really concerned my phone service could fall into a black hole whilst away. I really need to talk to someone at EE to help advise and sort with me.
Any contacts you can suggest?

Sent from my iPhone

[Jon_K · Accepted solution]

Hi @Hope6.

Have you tried to make the initial request online to unlock your phones?

You can make the request on our Unlocking Page Online.

This is the best way to unlock a phone.

Let us know how you get on.

Jon