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EE buzzard 2 unlock code invalid

grebyk
Investigator
Investigator

‎02-08-2023 09:27 PM

Hi,


I am attempting to unlock my EE Buzzard 2 device using the code provided by EE to my email.

I have already attempted to unlock the device using the code provided on a couple of occasions, but the device rejects the code as invalid.

I  also emailed handset.unlocking.team@ee.co.uk as advised on the email, but they only asking me for my imei number few times now and didn't help.

 

Can someone from there help me, please?

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎02-08-2023 09:31 PM

Have you loaded a non-EE SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
grebyk
Investigator
Investigator

‎02-08-2023 09:33 PM

Yes, I loaded sim from other network and code provided by EE not working.

0 Helpful
Katie_B
EE Community Support Team
In response to grebyk

‎03-08-2023 09:06 AM

Hi @grebyk. 

If the code provided is not working please get back in touch with our customer care team. 

Katie

0 Helpful
grebyk
Investigator
Investigator
In response to Katie_B

‎03-08-2023 10:05 AM

I'm in touch without response. And every email they asking for imei number.
0 Helpful
Katie_B
EE Community Support Team
In response to grebyk

‎03-08-2023 10:08 AM

Hi @grebyk. 

When was the last time you received an email from the team?

Katie

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to grebyk

‎03-08-2023 10:09 AM

Don't you have its IMEI?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
grebyk
Investigator
Investigator
In response to Katie_B

‎03-08-2023 10:21 AM

Last time it was on 23rd July.
0 Helpful
Leanne_T
EE Community Support Team
In response to grebyk

‎03-08-2023 10:23 AM

Thanks @grebyk 

Please get back in touch with our mobile care team by calling us on 0800 956 6000 and the team will get an update for you. 

Leanne. 

0 Helpful