EE Buzzard 2 Unlock Code

[Placebo9989]

Hi,

I am attempting to unlock my EE Buzzard 2 device using the code provided at https://myaccount.ee.co.uk/app/device-unlock

I have already attempted to unlock the device using the code provided on a couple of occasions, but the device rejects the code as invalid.

I  also emailed handset.unlocking.team@ee.co.uk as advised on the above page, but haven’t had a reply.

[Christopher_G]

Hi @Placebo9989

Welcome to the community.

How long ago did you email the unlocking team? 

Chris

[Placebo9989]

On April 1st.

[Christopher_G]

OK thank you, @Placebo9989

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[Rob337]

Hi, did you ever get this sorted?  I have generated a code from their site and it has rejected it twice.  Down to 8 tries left now.

Any advice would be much appreciated 🙂

[Leanne_T]

Hi @Rob337 

Thanks for coming here 🙂

Did you get the unlocking code from the EE site? 

Do you have another network SIM in the device when entering the code? 

Leanne.

[Rob337]

Yes I got the 8 digit code from the EE site and also phone tech support earlier to confirm the correct code.

I have a Lebara sim (vodafone) in the device and I just tried the code again.....down to 7 tries left now.

any advice?

thanks

[Leanne_T]

Thanks @Rob337 

If this is not working, please get back in touch with our mobile guides to get this looked into further. 

Leanne 🙂

[Rob337]

Thanks, what is "our mobile guides" please?

[Leanne_T]

Hi @Rob337 

Our customer service team, they will have access to the details for you. 

Please see our Contact EE page for numbers you can call 🙂

Leanne.