Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Sim free phone

We prefer to purchase 2 android phones every few years, we have looked on EE store website and can order them but after lots of wandering around the internet, we just wondered once they arrive with us how easy is it to transfer the data, apps, phot...

MCK Code

I have a Samsung that I am trying to unlock so that I can use it on another network as it is locked to EE. I went online and got the code using the IMEI. It has given me a 15 digit code. I have tried to enter it but it asks me for an MCK code. It say...

Unlocking EE Phone

HiI need help unlocking an old EE phone but it is sayingEnter MCK Network unlock code blocked. Too many incorrect attempts.I used the code provided by EE but it didn't work?Can anyone helpPhil

Unlocking old huawei p30 pro phone

Im trying to unlock my old huawei p30 pro to pass on to a family member, got as far as getting my unlock code but when i click the link forvthe next step it just asks for my IMEI again. Am i being stupid and missing something incredibly obvious?

No response regarding claim

I lost my mobile 3 days ago. I make claim.i have full insurance. Still no one call back for interview

Smart Watch from different network

Recently purchased a S24 Ultra on pay monthly contract with EE but for some reason I can't add a smart watch to my monthly bill.I was previously on Three and can get a Galaxy Watch 6 on pay monthly plan. Could I still use this new watch on a Three pl...

Resolved! I received this message after claiming my stolen phone

Hi from EE. As you've upgraded, your old device is no longer covered by our Extended Warranty. For information on how it works and terms visit ee.co.uk/why-ee what does it mean? My insurance is end or what?

MCK code

I just tried to enter an unlock code for several times after it failed to accept my unlock code... and ask to enter MCK code. What is the MCK code? thanks

Resolved! Can anyone help me ive forgot the password for my Samsung galaxy note

Please can anyone help me I've forgotten the pin code for my Samsung galaxy note phone its the one that it asks for when u turn the phone back on I can still get calls from people but not make any calls

Resolved! IMEI not recognised

Please help!I bought a huawei p30 pro from music magpie locked to EE. I'm now needing to change network. For some reason EE don't recognise my IMEI number. Is there anything I can do to get my phone unlocked as the support group haven't really helped...