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MCK Code

EmmaBaverstock
Explorer

‎02-05-2024 11:43 AM

I have a Samsung that I am trying to unlock so that I can use it on another network as it is locked to EE. I went online and got the code using the IMEI. It has given me a 15 digit code. I have tried to enter it but it asks me for an MCK code. It says 'Enter MCK . Network unlock code blocked. Too many incorrect attempts'. Any idea how I find out what that code it? I seem to be going round in circles.....

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3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎02-05-2024 11:47 AM

Hello @EmmaBaverstock ,

Welcome to the community,

Here is the link about MCK code:

https://community.ee.co.uk/t5/Android-Devices/MCK-code/td-p/1224180#

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
EmmaBaverstock
Explorer

‎02-05-2024 11:51 AM

Thank you, I saw that thread but the code I have is 15 digits, not 16 and is not working

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Schockwave
Community Hero
Community Hero
In response to EmmaBaverstock

‎02-05-2024 11:55 AM

@EmmaBaverstock , you may have to ring customer service and they may be able to resolve this for you, check my signature for ways of contacting them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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