Samsung Galaxy A13 not locking

[BrianJenking]

My Samsung Galaxy A13 is set to unlock with a fingerprint or with a PIN. If the fingerprint is not being read, and I press the power button, the phone has stopped asking for a PIN and unlocks as soon as the power button is pressed.

[Northerner]

Hi @BrianJenking 

Have you set the extend unlock location, in settings. 

Have you checked the finger print and pin is activated.

Have you tried restarting your device.

Thanks 

[BrianJenking]

Thanks.

I don't have any extend unlock settings in force and I tried a restart.

I have done a temporary fix by de-registering my fingerprint for unlocking - now the power button takes me to the locked screen and doesn't unlock when I press it. I'd rather have the use of my fingerprint though.

It's only just started doing this; before, if my fingerprint wasn't read, the PIN prompt always came up when I pressed the power button.

[James_B · Accepted solution]

Have you tried re-registering your fingerprint, @BrianJenking?

James

[BrianJenking]

Thanks James.

That seems to have fixed the issue.

[James_B]

No problem, @BrianJenking 🙂

James